Refund policy
At House of Jelluna, we want you to love your purchase. If you've received a damaged, defective, or incorrect product, we're here to help.
To be eligible for a return, your item must be in the same condition as received, be unused and in its original packaging, Include proof of purchase (order number or receipt), Be accompanied by a clear, uninterrupted unboxing video showing the sealed package being opened and the product inside.
You can always contact us for any return question at contact.jelluna@gmail.com.
How to Request a Return
To initiate a return, please complete our Customer Support & Return Request Form within 24–48 hours of delivery:
Claims submitted without a valid unboxing video may not be eligible for return or refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.jelluna@gmail.com.